Privacy
How we handle your information
The short version: we collect only what a safe appointment needs, we don't sell or share it, and you can ask us about it any time.
Who we are
Sincerity Cupping Clinic, 330 Streatham High Rd, London SW16 6HH. For anything in this policy, contact us on 07552 540000 or WhatsApp.
What we collect and why
Bookings. Online bookings are handled by Fresha, which collects your name and contact details to manage your appointment. Fresha is a separate company with its own privacy policy, which applies to the information you enter there.
Enquiries. If you call, WhatsApp or email us, we see the contact details you share and the content of your message. We use them only to answer you and arrange appointments. Messages are not used for marketing.
Health information. Before treatment we ask about your health history, medications and suitability. This is collected at consultation, used solely to keep your treatment safe and appropriate, stored securely, and never shared except where the law requires it.
This website
This website sets no cookies of its own and runs no advertising trackers. The enquiry form on the contact page opens an email in your own mail app — nothing you type is stored on this site. Fonts are loaded from Google Fonts, and booking links take you to Fresha; those services may log standard technical data such as your IP address when your browser connects to them.
How long we keep information
Consultation records are kept for as long as needed to treat you safely and to meet our insurance obligations, then disposed of securely. Enquiry messages are deleted once no longer needed.
Your rights
Under UK data protection law you can ask what information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Contact us using the details above and we will respond promptly. If you are unhappy with our answer, you can complain to the Information Commissioner's Office (ICO).
One more thing
Cupping is a complementary therapy and is not a replacement for medical advice, diagnosis or treatment — that disclaimer appears across this site because we mean it.